PO Box 1165, Harrow HA19LZ, London, UK

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping is free for all orders of 30GBP or over. For all other orders, shipping is charged at a flat rate of 3.00GBP per order.

Which payment methods are accepted in the Online Shop?

We accept Paypal and all major credit cards. We use the Paypal system which allows you to use either your Paypal account or pay by using your credit card for your convenience.

How long will delivery take?

You can expect to receive your order within 5 working days.

How secure is shopping in the Online Shop? Is my data protected?

All payment information is managed by PayPal, and not through our website. Paypal is one of the most secure secure platforms available globally, which is why we have chosen them to manage our customers payments.

I have not received my order, what should I do?

All of our orders are shipped with tracking. Please send us an email at info@ellaeden.com and we will track your parcel and advise you of its status.

Can I ship to an alternate address?

Of course you can. Please enter the address details you would like us to ship to, when going through the checkout process.

Do I receive an order confirmation for my order?

Yes you do. When you complete your order, an order confirmation email will be sent to the email address you specified. It will contain the details of the order you have just placed with ella EDEN.

Send us an email

Please feel free to send us your feedback at info@ellaeden.com